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Consumers who would like to file a complaint against about a mortgage banker residential mortgage loan originator, may complete a complaint form and send to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Instructions and complaint forms can be found on the Department’s website at www.sml.texas.gov. The toll-free consumer hotline number is 1-877-276-5550. This department offers a recovery fund to reimburse certain actual out of pocket damages to borrowers as a result of acts by Licensed Mortgage Banker Residential Mortgage Loan Officers. Borrowers must submit a written application for reimbursement from the recovery fund which is filed with and investigated by the department before payment of any claim. For further information about the recovery fund, visit the Department’s website at www.sml.texas.gov

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